Login & Access Issues

• I forgot my password or it says "Invalid Login." The Conference office cannot reset your password for the National Data Hub. Use the "Forgot Password" link on the UCC Login Page. If you are a new clerk/minister, you must click "Sign Up: Yearbook Reporter" to create your own account.

• What is my Church ID? It is a 6-digit number starting with 82. You can find yours listed next to your church name on our Congregations Directory Page.

• What is the Access Code? The 2026 Access Code for new accounts is [newyearnewdata2026]. You only need this once during setup.

Data & Number Confusion

• The "Starting Membership" number is wrong. This number is "locked" because it is pulled directly from the Closing number you reported last year. You cannot change it. To correct your total, use the "Additions" or "Removals" columns to adjust the balance for this year.

• How do I report "Virtual" attendance? The Data Hub now has separate boxes for In-Person and Online worship. Please do not combine them! Report your best estimate for each.

• I don't have my financial numbers yet. We recommend using the Workbook PDF to gather data from your Treasurer before logging in. This prevents your session from "timing out" while you look for paperwork.

Technical Errors

• The page won't "Save" or I see a red error. This is usually caused by two things:
• Symbols: Do not use dollar signs (**$) or commas (,**) in financial fields. Use whole numbers only (e.g., 5000, not $5,000\).
• Empty Fields: Some fields are required. If you have nothing to report, enter 0.
• The website is "glitching" or frozen. If the site isn't responding, please contact the UCC National Help Desk at 216-736-2168 or research@ucc.org. They are the only ones who can fix website performance issues.